We are seeking an experienced Software Engineer to design, implement and support solutions on the Conversational AI platform, to deliver personalized, automated, and digital experiences to our customers and employees. Preference will be given to candidates with a broad understanding of conversational AI use cases, and direct experience in implementing AI within customer contact centers. Must have strong technical and interpersonal skills and enjoy working in a dynamic, team-oriented environment. 

 

Provide world-class technology solutions that enable the company’s business strategy. Ensure developed solutions remain compliant with all applicable WEX standards

Responsible for designing, developing, and testing solutions for projects of moderate to significant complexity.

Analysis, design and implementation of service AI technology solutions to deliver on WEX’s strategic plan

Take a customer centric approach to defining solutions

Engage in defining solutions architecture and ensure that architecture standards maximize efficiency, reuse and support platform compatibility.

Act as liaison with primary stakeholders for the management of all aspects of maintenance and specific enhancements, data integrity, and security in implemented service AI solutions

Provide technical leadership for AI initiatives from POC to a larger production-ready system

Contribute to defining human resource needs for projects; develop technical bench strength and manage ongoing technical performance

Act as an escalation point for project and technical teams

Maintain up-to-date knowledge of a broad range of emerging technology trends and identify opportunities where technology may deliver business improvements and competitive advantage

Collaborates with the team to identify improvements and upgrades that will reduce cost, improve stability, and increase performance. 

Responsible for engaging with production support staff and remediating chronic and/or critical production support issues.

Experience with Jira/Confluence/Azure (or similar Agile tracking tools)

 

BS/BA degree in technical/information science or related field

5+ years of experience with software and solutions engineering

3+ years of experience with artificial intelligence or machine learning

Experience designing solutions and implementing different artificial intelligence, natural language processing, and chatbot frameworks

Ability to design complex system integrations of AI technologies with various integration technologies and patterns, using best practices for security and performance

Experience in working with different integration architectures

Experience working with a diverse set of stakeholders in IT and the business; strong customer service orientation

 

Design & implementation experience working with CRM, CCaaS, Conversational AI and NLP platforms

Experience with leading a development team using an Agile methodology, including generation of epics, user stories, or technical requirements

Experience with leveraging user experience design

Experience with program leadership and managing multiple simultaneous work streams

Experience with DevOps for continuous integration and continuous delivery

Ability to articulate different governance and quality assurance models regarding AI